Troubleshooting Guide

Help Articles for common questions, problems or inquiries in AirCare.

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26 articles in this collection
Written by AirCare Support and David Marino

How to handle a payment dispute in Stripe

Has a customer disputed a charge? Here's how to handle it.
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Written by AirCare Support
Updated over a week ago

Is there a way to customize the patient reminders for specific types of appointments?

For providers who want to have specific customized messaging when an appointment is booked for a specific service.
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Written by David Marino
Updated over a week ago

How can I see an audit history of an appointment?

When a provider wants to see who scheduled, canceled or rescheduled an appointment.
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Written by David Marino
Updated over a week ago

How do I edit a package?

For providers who want to edit a package they created.
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Written by David Marino
Updated over a week ago

How do I do a one-time charge on a future date?

Instructions on how to bill a patient one time on a future date
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Written by David Marino
Updated over a week ago

Can patients enter in their insurance information themselves?

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Written by David Marino
Updated over a week ago

How do I cancel an appointment that's been marked as paid?

This is often asked for appointments that were set, paid for, refunded but the appointment remains on the calendar.
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Written by David Marino
Updated over a week ago

How do I add buffer time to my appointments?

learn how to add a buffer period before or after a certain service.
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Written by David Marino
Updated over a week ago

When and how do patients get notifications or reminders?

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Written by David Marino
Updated over a week ago

How can I check when a new feature will be available?

Want to know the product roadmap for Orchestra One or see when a highly anticipated feature is going to be released?
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Written by David Marino
Updated over a week ago

How do I book group classes in Orchestra One?

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Written by David Marino
Updated over a week ago

How do I sell a package via my online booking page?

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Written by David Marino
Updated over a week ago

How do I create a patient record without an email?

Orchestra One requires an email address in order to create a patient record, here's how to get around that.
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Written by David Marino
Updated over a week ago

How do I print or resend a patient receipt?

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Written by David Marino
Updated over a week ago

How do I print notes?

If you'd like to print patient notes.
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Written by David Marino
Updated over a week ago

Does Orchestra One have inventory management?

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Written by David Marino
Updated over a week ago

Can I change payment information for a recurring payment plan that is already in process?

If you need to change the funding source for payments or recurring payment plans.
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Written by David Marino
Updated over a week ago

How do I export my patient list from Orchestra One?

If you want to get your patient demographic data. this list includes name, address, phone and email data. Most export for emailing lists.
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Written by David Marino
Updated over a week ago

My Google calendar sync isn't working

Did your Google Calendar sync not work as expected or stop working unexpectedly, here's how to let us know.
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Written by David Marino
Updated over a week ago

How do I report a problem (or bug) ?

If you are experiencing an unexpected problem, found a bug or something's not working right you can report the issue directly to our team.
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Written by David Marino
Updated over a week ago

How do I suggest a feature?

We love building features for our customers. Tell us about a feature or vote
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Written by David Marino
Updated over a week ago

How do I cancel my Orchestra One account?

If you are a monthly paid subscriber and you'd like to cancel your membership, follow these instructions.
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Written by David Marino
Updated over a week ago

How long does it take for Stripe funds to transfer to my bank account?

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Written by David Marino
Updated over a week ago

How do I deactivate a patient?

This feature was part of an earlier version of Orchestra One but not currently in the most recent release.
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Written by David Marino
Updated over a week ago

How do I change my clinic name?

If you'd like to change your clinic name (the name that displays in appointment reminders/receipts) you can edit that in your settings.
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Written by David Marino
Updated over a week ago

Why can't I see notes for a patient?

If you are logged in and trying to view notes but they are set to private, there may be an issue within your settings.
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Written by David Marino
Updated over a week ago